client and employee surveys: level 1

Surveys sound stiff and boring, but they're really a first-class source of information and advice for business (and marketing) success.

Take your customers; they know your business very well - what you sell, how you sell it, the accuracy of your paperwork, how you handle complaints, whether they enjoy doing business with you. If anyone's going to have valuable advice to improve your business, they're it!

Your people are the same - they see the same operations from the inside. They know what works and what doesn't, how to save money, where the bottlenecks are, what customers like and don't like, who cares about the company and who's watching the clock.

Why aren't surveys used more often?

They're perceived as expensive and time consuming - until you take the No Nonsense approach. Using the powerful Net Promoter technique, No Nonsense can help your business tap deep into these goldmines of business and marketing advice, improve your proposition, streamline operations, strengthen relationships and even generate great PR. Better still, the very fact of asking your customers and people what they think makes them feel valued and part of the "inner circle". (But if you say you'll do something as a result, you'd better do it or all that goodwill will be lost!)

Surveys are hugely influential and have a disproportionaly large return on investment - if you know how to put the right technique and its results to work. Please contact No Nonsense for more information.

PS. If you've spotted that Surveys gets a tick in all three levels on the Services page, but just level 1 here, well done! Surveys are incredibly valuable in levels 2 and 3 as well, and No Nonsense will happily introduce you to an expert from the Network.